Why GoDaddy Sucks

by Greg on January 2, 2006

In my last post on competitive sabotage, I mentioned that using GoDaddy wasn’t a smart idea because of their asinine stance on spam reports. That brief comment caused several GoDaddy users to email me asking for some more information regarding GoDaddy’s spam policies

Here’s a current example. (via ThreadWatch)

I’d also suggest taking the time to read an older TW post on GoDaddy.

Then, once you’re done, get off your butt and start moving your domains somewhere else.

{ 23 comments }

Andrew Johnson January 2, 2006 at 7:33 pm

I run a double opt-in e-mail newsletter with several addresses. Whenever I do a mailing I get at least 4 or 5 AOL spam complaints. Occasionally someone will confirm the double opt-in, and report the confirmation mail as spam. Pretty damn annoying.

I don’t know if I can blame GoDaddy for this. If they had to deal will all the spam complaints, they would have to pass the cost off to customers who weren’t abusing the system. As for pleading ignorance, its pretty common knowledge (at least among professional web developers) that GoDaddy is shit when it comes to this stuff.

Migs January 2, 2006 at 11:56 pm

GoDaddy sucks because they have banned entire countries (including mine, the Philippines). On the IP filter level. No way to login to the control panel and access your account.

oilman January 3, 2006 at 12:32 pm

>> If they had to deal will all the spam complaints

but they don’t have too. They’ve just inserted themselves in the middle so they have one more thing on the list so they can be worth more to go public or get acquired. It’s gonna bite them in the ass tho if enough people move their domains away.

Steve Myers January 7, 2006 at 8:54 pm

Go Daddy is targeting my Anti-Go Daddy blog “GoDaddy no more!” LOL
Take a look!! The banner is at the bottom of the blog via Google AdSenseâ„¢
http://www.auctionswatchers.com/auctionblog/index.php

Randy January 10, 2006 at 12:43 am

Who do you recommend instead of GoDaddy? I have used RegisterFly in the past – I like them and they are great from my own experience (they don’t have the lame policies GoDaddy apparently does on spam complaints), but are there better companies anyone recommends?

Steve Myers January 10, 2006 at 12:40 pm

The importain thing is to keep your web hostcompany separate from your domain registrar company.

If I would have had them separated I could have told Go Daddy to sit and spin! LOL

I use RegisterFly.com for most of my domain names.
I am happy with them as well.

-=Steve Myers

Jason Golod January 11, 2006 at 4:19 pm

I don’t get it. The guy paid someone to “market” his website. The guy he paid spammed newsgroups. Go Daddy *probably* recieved a few emails from the newsgroup mods/users and pulled his cord. Because he is ignorant anyone who has a domain reg’d with GoDaddy should move it? I must be missing something.

Now, don’t get me wrong…I hate the bastards. I actually had a run-in years ago with the actual president over there after some guy (hosted on GD) copied my entire site and remote linked all of the images. He laughed in my face when I asked and then demanded that they pull his site down. But, this seems like a pretty dumb reason to sound the alarm and call for a mass exodus…unless Steve is your brother or something. :)

Aleksi January 12, 2006 at 6:54 am

Hmmph… that’s odd that GoDaddy is THAT ignorant on things like that… blocking whole countries too on IP level? Come on! That’s really stupid

They must have too many cleints to do that :O
Well, that’s from where i get my living partly, refugees from poor service & support come to me for hosting :)

So many big companies just seem to forget what’s important…

Nick Wilsdon January 12, 2006 at 7:41 am

Hi Steve,

In regard to RegisterFly – we’ve had quite a bad experience with them recently. Do a check and ensure that is actually your details in the WHOIS on your domain. For one of our clients they appear to have used their own company details instead of his. Of course technically this means they now own the domain not him. This maybe connected with their domain privacy service, but be careful.

dhughes January 12, 2006 at 12:00 pm

If you’re unsure about a domain name and look it up on GoDaddy eventually it will show up as taken. Go search for the domain name somewhere else and see it is still available. Do it with some very obscure name you know someone can’t guess by chance.

Mary Stevens January 12, 2006 at 2:25 pm

We have business partners in Romania…and they complain of the same issues…the inability to use G/D because of their IP. Many of them have actually had to go to the extent of buying “Ghost Surf” in order to purchase domains for new projects. Who do you recommend.

Regards,

Mary Stevens

Anthony January 13, 2006 at 2:04 am

I am moving my sites off of Go Daddy (even before reading this). Anyway, yesterday I registered a domain with netfirms.com for $4.95. Anyone have any experiences with them?

Wambi January 31, 2006 at 11:31 pm

Purchased space on GoDaddy this weekend in hopes of a less expensive way to publish pages for my Army, Lions Club, and charity endeavors.
Hell, I should have kept the $12.00 sites at Yahoo … it’s quite a bit more expensive; however, the effort is easier.
GoDaddy should put more dollars into design/development instead of their inane TV advertisements.
jkw

GoDaddy.Com February 2, 2006 at 9:52 pm

Oh, WOW! Allow me to enlighten you all, and offer explanations to your queries and somewhat bizarre accusations. Let me address a few eye-catching posts.

1. “I should have kept the $12.00 sites at Yahoo”

A: HAHA, did you know, that when your purchase your domains with yahoo, that you are agreeing to a TOS that state that Yahoo! co-owns your domain name with you, and you may NOT transfer while the domain is registered with them. Wait? That means that if I register abc.com with Yahoo for $2.99/1yr (their newest promo), next year when it renews, I will pay the “current full price for the domain registration”, and if I chose not to renew with Yahoo, I can not transfer and renew somewhere else, because I have agreed that yahoo co-owns the domain with me.
HAHA Sucker! Still like yahoo? Godaddy does not have any restrictions like that! I called Yahoo, in the middle of my typing this reply, and asked about renewal prices, and the rep beat around the bush, and wouldnt mention a price without my current domain name with them. Shady. I asked about transfering my 20 domains, she said they don’t really handle just domains, so if I wanted to transfer just domains to “save money”, she suggested GoDaddy.Com!!!! Man did I laugh for a good 10 fuckin minutes. How ironic….

2) “GoDaddy sucks because they have banned entire countries (including mine, the Philippines). On the IP filter level”

A: Ugh… Did you know that we receive an annual request from the United States Government, requesting that we not do business with certain countries? Do you think there is a reason for this? Or do you firmly believe that the US Government takes the time to write us and request that we restrict certain country’s servers for no reason? The answer, is of course, that there is a very valid reason for this request, due too huge problems and complaints. A classic case of 1 group ruining it for everyone, but in this case, it happens to be a really large group of people.

It is also very possible, that your country is not blocked at all, and simply the ISP you are using, has been blocked. Either way, let me assure you, GoDaddy.Com would love nothing more than to have your business, so if we are blocking you, its for a damn good reason.

3) “Whenever I do a mailing I get at least 4 or 5 AOL spam complaints.” “I don’t know if I can blame GoDaddy for this.”

A: It is very accurate to say, that often times, our Express Email Marketing mail servers, will be blocked by ISP’s due to “suspected spam”. AOL is definately notorious for blocking our mail servers, and marking us as Spam. It is a common problem, dealt with all day long. However, you are absolutely right, why is this GoDaddy’s fault? We just make software for you to send mass emails, and we’ve included opt-in confirmations to prevent it from being an all out mass mailer. AOL is blocking GoDaddy, GoDaddy is not blocking AOL. Your beef is with AOL, and not GoDaddy.

Listen, I am not posting this to sweep your problems under the rug, I am posting to try and reveal some real issues that can be brought to GoDaddy. I too, just like Steve Myers, feel the need to vent my frustration. Which brings me to my final point, Steve Myers.

4) http://www.auctionswatchers.com/auctionblog/index.php

A: This should be fun. First off, your whole typed out conversation is obviously edited for the writers benefit, so please keep that in mind. Now, we graciously gave you a phone call, to let you know that we had received complaint of possible spam from your account. We attempted to email you, but you didnt respond. You spoke with an outbound support rep, who was simply calling to inform you of the complaints alleged against you, and he informed you to email abuse@godaddy.com, and the Abuse Department will contact you back.

Okay, so thats not good enough. Go ahead, ask for the supervisor. You didn’t get an “Abuse Supervisor” though, you got a “Supervisor” who informed you of the same thing the representative did. Wanna know why? Because we have a special department setup for abuse, and thats the “Abuse Department.” If your asking abuse questions, to a non-abuse department, your not likely to find the answer you want. I mean WTF?!?! Thats like asking the Walmart cashier for advice on Wallstreet trading! So then, you got an attitude with the supervisor, and he was reluctant to assist you… Shocking!

Spam is loosely defined as unwelcome marketing or advertising of a site, product, or service. You stated in your own post that you post to the following newsgroups:
alt.auctions.online
alt.binaries.auction
alt.marketing.online.ebay
alt.marketplace.online.ebay

Well gee, I wonder what kind of messages are in an ebay group? What is ebay again? Isnt that an online marketplace, where products are sold? If your allowed to post ads, everyone can. We can not make special exceptions for spam. So heres what we said:

“Option #1: Provide proof your newsgroup submission is authorized.”

Yea, makes sense. We had received specific complaints about you, and have your admission of guilt for having “posted” in ebay related newsgroups. None of this is grounds for suspension, but it sure is awfully fuckin suspicious, and a certain red flag for our abuse department to investigate. We are inviting you to prove us wrong at this point.

We have 2 serious signs pointing to an abuse issue, and because of that, it is now your responsibility to show us otherwise. We don’t search customer’s web sites for spam and abuse related content, its brought to our attention because someone else found it offensive.

“Option #2: Discontinue all future unauthorized newsgroup practices and authorization for GoDaddy.com to charge a $199 non-refundable administration and stay with GoDaddy”

If your considering this option, it means that you can not prove that your “newsgroup submission is authorized”, and that you are an admitted spammer, and must pay the consequences associated with such infractions of the TOS.

Go put the top down on the red Corvette, and take it to about 140mph on the freeway. Don’t be suprised if the cops give you an expensive ticket. The lesson? You fuck up, you pay the price. Would you prefer we remove this option, and instead just take your domain name and keep it? Or, perhaps you prefer that we simply turn our heads, because the rules should apply to everyone except you. By the way, this option is not presented until the abuse department has sent out multiple warning emails, that get ignored or disposed of.

“Option #3: Initiate the transfer of your domain name to a new registrar within the next 24 hours and authorization for GoDaddy.com to charge a $50 non-refundable administration fee to the credit card on file for your account. All suspended domain names require payment of this fee which is used to reimburse Go Daddy for the costs we have incurred in addressing this issue.”

Okay, so this means you have obviously violated our TOS, and refuse to pay your fine for the crime in which you have committed. Fine. You don’t want to play nice, and you won’t comply with our rules. Please pack your shit up and leave. In my opinion, we should yank your domain name, but lucky for you, I am not Bob Parsons, and can’t make that decision.

However, we do charge you the $50 admin fee, for a number of reasons. If your at option 3, we have more than certainly had an ongoing situation with you and your services. We do not suspend overnight, nor do we suspend without sufficient evidence that the TOS have been broken. We are not some fly-by-night company, we are the Largest Domain Registrar in the WORLD! By now, our team as:

1) Taken time to contact you of the complaints received.
2) Taken time to have the Abuse team investigate the accusations and determine their legitimicy.
3) Taken time to call you at home, and try and help you.
4) Taken time to let the supervisor tell you the EXACT same thing the representative told you!
5) Taken time from the Office of the President, who simply sent your complaint to the proper department.
6) Taken time to suspend your account
7) Taken time to unsuspend your domain name.

All these things, required time, and labor. These things cost money, and we’ll be glad to take the $50 to cover these things, right before the screendoor hits you in the ass on the way out.

We also, do not allow domain name transfers within 60 days of any domain updated date. We are obviously bending this rule in Option 3, because at this point, we don’t wish to do business with someone who violates a standard TOS agreement. So, transfer immediately, and please don’t return.

Please take my comments in stride, and please refrain from the unintelligent comments. I am simply providing the truth, about GoDaddy.Com. It is a great company, with flaws, just like any company. Submit your questions and concerns, but overreacting about a situation is just unneeded. I will answer anything you want to know.

brian roberts February 3, 2006 at 5:31 pm

All the negative publicity about GoDaddy is 100% accurate. Do not believe their feeble attempt at PR to dig themselves out of their mess. Their service is absolutely unacceptable, email is constantly down, and one has to seriously question the ethics of a company that spends millions on a racy Superbowl ad but can’t service customers. Switching to another host is highly recommended, and if you are thinking about using GoDaddy — stay far far away!!!

Darius February 5, 2006 at 11:29 am

I’m a new customer with Godaddy and I already hate them. I was thinking of a phrase which summarises them and it was “death by a thousand cuts”. Prices look cheap but there is constant selling up, optional extras that are really core features that you need and often functionality has been crippled to make you upgrade. For example I discovered yesterday after buying a hosting solution with PHP that some of the functions of PHP have been disabled, effectively breaking many PHP utils! Oh and the PHP server can’t do XML requests from the backend either. On top of that some of the “value added” applications like EMF are badly out of date beta versions.

This stinks big time. Some might call it clever marketing. I call it dishonesty. I’ve simply lost all faith that I’m anything but a sucker to them. When my sub is up I intend to transfer to a proper hosting solution and they can go to hell.

Wiley February 8, 2006 at 7:23 pm

“It’s tough to beat GoDaddy.com for low pricing on domain registration, Web hosting and SSL secure certificates.”
- Small Business Computing

I saw this interesting little quote on the gocrappy.com website.Whoever wrote it must of gotten paid off.

Has this person actually used the cheap service, cheap quality, cheap web applications, completely crappy cheap tech support…. etc.

Let’s spend a little less on super bowl commercials and a little more on your CHEAP services/support.

Just an example, they farm out certificate services to this company STARFIELD TECHNOLOGIES INC… have fun bouncing from one half/hour wait time to the next -from godaddy to starfield because there cheap webapps don’t communicate…. (oh yea, kiss anything you ever knew about customer service GOODBYE ) you finally get to argue with joey justgotoutofhighschool about your problem ON YOUR DIME ( and oh yes there is going to be a problem ) because you know for a fact just “deleting cookies” doesn’t solve the problem.

The best thing about their resolution to my particular problem was to UPGRADE my certificate. That way, I could avoid the investigation process of the SSL validation and the domain certificate I renewed 3 weeks prior would work immediately. Apparently the certificate I used with them for a year was not validated correctly( the one they validated, investigated, approved and issued for a year ). I didn’t supply the company name or some jibberish to get me off the phone…. unbelievable.

The FAX service has major probs.. I dropped that awhile ago. Oh and have fun with there DNS manager…

ENJOY godaddy.com IT’S CHEAP ! should be your quote. I doubt it would sit well with anyone at godaddy. The truth usually hurts to much to even admit your wrong.

Old wize man say….
YOU GET EXACTLY WHAT YOU PAY FOR. ( buy a domain name, sure… worth it. Any other services and your rollin the dice my friend. Trust me )

Godaddy sucks period.
The thing is , I’ve been with them from the beginning. Godaddy.com used to be a good company. That’s why I did so much business with them through the years and recommended the service. Over the last 2 years the company has gone down the tubes …

I never thought I’d live to say I miss the Network Solutions monopoly on domain names….

1. They are selling web services like your ordering a big mac at mcdonalds. Running a web site and providing the services you say you can is a little more complicated Mr. Parsons. `Time to invest in your bunk software and stop blogging so much…
2. They count on your “web ignorance” to make excuses for poorly written windows applications that are so buggy and unsupported it’s rediculous.
3. One of various tech support kids I talked to today…. “didn’t know what a cookie was really” – “but that’s what we usually say and it seems to fix any problems” …. huh?
4. The only industry that … you can buy a product, do everything to apply this product strictly by the directions provided(by the KILLER web app)… PAY FOR THE PRODUCT … and when it does not work as advertised or instructed they BLAME YOU … and this seems to be an okay business practice. The web is so new, people are so uneducated about how to use it and there is so much bull^&* involved… I think these mega-morons are getting away with too much ….

Kirby February 9, 2006 at 1:14 am

More bullshit from GoDaddy! Dont ever expect anything even close to privacy from their DomainsBy Proxy service. They will pull the privacy on not much more than a whim, forget having a legal reason such as a court order. They are judge, jury and executioner.

And Bob, hire people who have a freaking clue! One client needed help with several domains he points to one site and your clowns didnt know their ass from their elbow, let alone the difference between a 301 and a 302. He has since moved several dozen to Moniker where he got first class service from someone who actually understands this stuff.

Mike February 10, 2006 at 8:25 pm

Godaddy is a spammer’s paradise, period. Their abuse department ignores complaints and replies with canned messages. They hide internet pond scum with this tool. I wouldn’t register a domain through godaddy if they paid me to do it.

Bob March 8, 2006 at 4:58 am

Wow, that reply from godaddy says more than any number of user complaints – they obviously could care less about customer service. Anyway, everywhere on the net their customers are warning people not to use them, so I’d say avoid them like the plague.

Gary March 19, 2006 at 11:43 pm

Godaddy.com SUCKS and I will never use them ever again. I cancelled hosting, then the next month I got charged 2.99 for Traffic Facts, a counter. I emailed them and stated why would I need stats if I cancelled HOSTING? They said that I would have to cancel each service I bought – To much stupidity just to get a buck or two.

Dilruk January 27, 2009 at 4:19 pm

Go daddy sucks so much. I just bought my domain and it gives so much of trouble to make dns records also it takes so much of time sometimes i get the 404 error and its not even set in the control panel.

FWS February 1, 2009 at 12:58 am

I had a very disturbing experience with Godaddy. They would not help me when by their mistake my registered credit card was inactivated and I lost my domain to someone waiting in the wings. I sent many emails, even to the president, begging for his help. The service reps denied any culpability and ‘Mr. President’ did not lift a finger to reply or to suggest an option. I felt like I lost a member of my own family when I lost my domain. I had registered a business with it. This happened about 4 years ago, and I still cannot let it go. And he says he supports vets. BULL! Godaddy, your day is coming. Someone soon will realize that service counts, not words on a website, and I hope to see your company get it’s just deserts.

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